Frequently Asked Questions

We offer a comprehensive range of courses covering the full UK National Curriculum — from KS1 and KS2 through to KS3, KS4 (GCSE), A-Level, and Adult Learning programmes. Subjects include English, Mathematics, Science, History, Geography, and more. Browse all courses here.

Yes. All of our courses are designed by qualified UK educators and are fully aligned to the national curriculum and major exam board specifications (AQA, Edexcel, OCR). We also support international students who follow UK-style curricula.

Absolutely. We have dedicated Adult Learning programmes for those looking to improve academic skills, prepare for professional qualifications, or simply continue lifelong learning. There is no upper age limit — everyone is welcome.

Course duration varies by programme. Short skill-builder courses may run 4–6 weeks, while full academic year programmes run for the entire school term. Each course page specifies the expected duration and weekly time commitment.

Enrolling is simple. Create a free account, browse our course library, select the programme that suits you, and follow the checkout process. Once payment is confirmed, you'll have immediate access to your course materials.

Yes! We offer a free initial assessment to help identify the right programme for your child or yourself. This helps us personalise the learning plan from day one. Book your free assessment here.

Yes, mid-term enrolments are accepted. Our tutors will conduct an initial assessment to understand where your child is in the curriculum and create a catch-up plan if needed. There is no disruption to their progress.

We cater for learners from age 5 (KS1) all the way through to adults. Our programmes are designed for KS1 (Ages 5–7), KS2 (Ages 7–11), KS3 (Ages 11–14), KS4/GCSE (Ages 14–16), A-Level (Ages 16–18), and Adult Learners (18+).

Our platform is fully responsive and works on any device — desktop, laptop, tablet, or smartphone. We recommend using a desktop or tablet for live lessons to ensure the best interactive experience.

Live classes are conducted via our integrated video platform. Students receive a link to join at the scheduled time. Classes are interactive — featuring whiteboards, screen sharing, breakout rooms, and live Q&A. Sessions are recorded for students to review later.

Yes. All live sessions are recorded and available in your learning dashboard within a few hours of the class ending. You can rewatch recordings as many times as you need throughout your enrolment period.

Your personalised learning dashboard shows real-time progress across all enrolled courses — including completed lessons, assessment scores, attendance records, and upcoming sessions. Parents can also access a parent dashboard to monitor their child's progress.

Pricing varies by course, level, and programme type. Detailed pricing is shown on each course page. We offer competitive rates and flexible payment options. Browse courses to see current pricing.

We accept all major debit and credit cards (Visa, Mastercard, American Express), as well as PayPal. All transactions are secured with industry-standard SSL encryption. We do not store card details on our servers.

Yes. We offer a 7-day satisfaction guarantee. If you are not happy with your purchase for any reason, contact us within 7 days of enrolment for a full refund — no questions asked. After 7 days, refunds are considered on a case-by-case basis. Contact our team for assistance.

All Scholars Citadel tutors are rigorously vetted. They hold relevant academic qualifications, have subject expertise, and undergo enhanced DBS (Disclosure and Barring Service) checks. Many are qualified teachers with classroom experience in UK schools.

Yes, in most cases. After your free assessment, we recommend tutors best matched to your learning needs and style. You can view tutor profiles and request a change at any time if you feel a different tutor would be a better fit.

Parents have access to a dedicated parent portal where they can view session attendance, lesson recordings, assessment results, and tutor feedback reports. You'll also receive regular progress emails from your child's assigned tutor.

Absolutely. Child safety is our top priority. All tutors are DBS-checked, all sessions are recorded, and our platform does not allow unsupervised private messaging between students and tutors. We follow strict safeguarding policies at all times.

Yes, particularly for younger learners (KS1 and KS2). We encourage parental involvement for young children. For older students, tutors may recommend independent attendance to build academic confidence, but this is always a discussion with parents first.