Effective Date: October 09, 2025
Website: scholarscitadel.com
Scholar Citadel is committed to protecting your personal information and maintaining your trust.
This Privacy Policy outlines how we collect, use, store, and safeguard the data of all users — learners, tutors, and visitors —
in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable laws.
1. Information We Collect
We collect personal and non-personal information to provide our educational services effectively. This includes:
– Personal details such as your name, email address, date of birth (where applicable), and contact information.
– Account data such as login credentials, preferences, and course history.
– Payment data processed securely by Stripe or PayPal (we never store full card details).
– Technical data such as device information, browser type, and IP address.
– Communication data including support requests, messages, and reviews.
2. How We Use Your Information
We use collected data to:
– Create and manage user accounts.
– Deliver and improve our courses, tutoring, and platform experience.
– Process payments and manage subscriptions.
– Send essential notifications, updates, and newsletters.
– Ensure the safety, integrity, and compliance of our community.
We do not use your personal data for any unlawful or unrelated purpose.
3. Data Security
We implement strong administrative, physical, and technical safeguards to protect user data from unauthorised access,
loss, misuse, or alteration. All personal information is transmitted via Secure Socket Layer (SSL) encryption.
Access to sensitive data is limited to authorised Scholar Citadel personnel only.
4. Data Sharing and Third Parties
We do not sell or rent your data. However, we may share information with trusted service providers who assist in platform
operations, such as:
– **Stripe** (payment processing)
– **Google Analytics** (site performance tracking)
– **Email providers** (for updates and support communication)
All third parties comply with GDPR and maintain strict confidentiality agreements.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and improve site performance.
Types of cookies include:
– **Essential Cookies** – necessary for login and transactions.
– **Analytics Cookies** – to understand how visitors use our site.
– **Preference Cookies** – to remember settings and preferences.
You can adjust cookie settings in your browser at any time, but some features may not function properly if disabled.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected,
including legal, accounting, or reporting requirements. Once data is no longer required, it is securely deleted or anonymised.
7. Children’s Privacy
Scholar Citadel’s services are intended for learners of all ages, but users under 18 must have verified parental or guardian consent.
We collect only limited information from minors necessary for educational participation and platform safety.
8. Your Rights
Under GDPR and global privacy laws, you have the right to:
– Access and obtain a copy of your personal data.
– Request correction or deletion of inaccurate information.
– Restrict or object to specific data processing.
– Withdraw consent for non-essential communications.
Requests should be sent to info@scholarscitadel.com. We will respond within 30 days of receipt.
9. International Data Transfers
Scholar Citadel operates globally. Where data is transferred outside the UK or EEA,
we ensure adequate protection through legally approved mechanisms such as Standard Contractual Clauses (SCCs).
10. Links to External Sites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
We encourage users to review external privacy policies before sharing any personal data.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any revisions will be reflected by updating the “Effective Date” above.
Significant changes will be communicated via email or on our homepage.
12. Contact Information
For any privacy-related questions, concerns, or data requests, please contact us at:
📧 info@scholarscitadel.com